The other day my iPhone 3GS glitched. I could make calls with the headset plugged in or use the speakerphone. It would ring but no sounds when texting, clicking the sleep button, unlocking the slider, playing music or videos, sms alerts, etc. I brought it to the SingTel service at Comcentre (Exeter Road) where the iPhone service technician (they’re not called “Genius”) told me it could be a OS malfunction and they would have to reset the phone and reinstall the latest OS.
That means a total wipeout. Everything. Gone. Contacts. Smses. Notes. Photos. Videos. EVERYTHING.
My last backup was a month ago. 30 days. Oh well. Que sera sera, right?
So he reinstalled. But the problem remained. Whereupon he told me, “I’ll get you a ticket and you can get a replacement.”
Happy news? Oh, not quite yet.
When I got to the counter, they took another look at the water triggers and said, “Your phone’s has suffered water damage. And when there is water damage, one by one the components will start to fail. Which is why the receiver is now failing. The replacement will cost SGD 350”
I shouted (yes, shouted) THREE HUNDRED AND FIFTY DOLLARS?!?!
Forget it. I’m not paying SGD350. I’ll adapt. Use the headset to make calls. Whatever.
By the way, I have no idea how sensitive those liquid sensors in the iPhone are. But if you want to know what to look for, check out this site. You’ll need a torch light, and its standard practice for SingTel to check. And boy, do they CHECK! The service technician will check, the counter staff will check, everyone down the line checks if the liquid sensors have been triggered. REGARDLESS OF WHAT YOU SAY THE PROBLEM IS! I know, because I waited in line and watched them check for those little pink lines whether the customer’s complaint was a software bug or battery failure.
Anyway, I went online and starting searching all over. Lo and behold, I found a forum thread with several suggestions, including “most of the time its dust in the headphone jack, blow it out good and try again”. So I did. I twisted the corner of a piece of tissue paper, stuck it into the headphone jack and wiggled it about and… IT WORKED!!! Some people snip off the bulbous tip of a cotton bud and lightly spray the remaining cotton with window cleaner and clean out the headphone jack, much like how you would clean out your ears. I didn’t want to do that. But if you are brave enough to try it, let me know how it works for you.
Stupid SingTel. No wonder you don’t call your iPhone service technicians “Genius”.
UPDATE: (23 Feb 2012)
If you live in Singapore, you may want to check out these repair guys. I’ve been hearing good things about them and someone I know got their iPhone 4S soaked. These guys were able to sort it out.